Libra & Natspat Holiday Flats
 

TERMS AND CONDITIONS OF

LIBRA AND NATSPAT HOLIDAY FLATS

Check-in & Check-out

Check-in is from 14:00 and check-out is by 09:00.

Early check-in or late check-out must be arranged in advance and is subject to availability. An additional fee of R200 may apply.

House Rules

1. Noise

Please be considerate of other guests, residents and staff. Excessive noise, loud music and disruptive behaviour are not permitted.

2. Cleaning

Please leave the unit in a reasonably clean and tidy condition on departure. If excessive cleaning is required, an additional cleaning fee of R250 may be charged.

3. Breakage & Damage Deposit

A refundable R500 breakage/damage deposit is required.

The deposit will be refunded after the unit has been inspected following departure, provided that there are no damages, breakages or losses. Guests are responsible for providing their banking details for the refund.

If the cost of any damage, breakage or loss exceeds the R500 deposit, the guest will be responsible for the outstanding amount.

4. Inventory & Problems

Please check the unit and inventory on arrival and report any damage, missing items or other problems within 24 hours.

5. Number of Guests

The unit may only be occupied by the number of guests declared and confirmed at the time of booking. The maximum occupancy of the unit may not be exceeded.

Any changes to the number of guests must be arranged and approved before arrival.

6. Cleaning & Linen During Your Stay

Additional cleaning and/or linen changes can be arranged in advance at an additional charge.

Cancellation Policy

For direct bookings, the following cancellation policy applies:

  • More than 1 month before check-in; 100% deposit refunded

  • More than 1 week before check-in; 25% of the deposit paid will be refunded.

  • Less than 1 week before check-in; No refund will be given.

Bookings made through an agent or third-party booking platform are subject to that agent or platform's cancellation policy. Please contact them directly regarding cancellations or changes.

Guest Responsibility

By confirming your booking, you agree to take reasonable care of the property and its contents and to leave the unit in substantially the same condition in which it was found, reasonable wear and tear excepted.

Guests are responsible for the cost of replacing or repairing any items that are lost, broken or damaged during their stay.